I had intended to contact you with positive feedback on my experience with your company, so thank you for reminding me.
The purpose of my booking was in relation to my daughter's Hen weekend as we wanted to combine a spa weekend with a trip into London for Dinner and the Theatre.
I had asked at the hotel we had booked for details of local minibus companies and they said they don't recommend any particular companies.
I then went online and researched some which I thought may be fairly local and sent off requests for quotes.
Your reply to my enquiry was prompt and efficient, and the price seemed reasonable, so I decided to go ahead with the booking at your company.
The confirmation and receipt e-mails arrived in a timely fashion.
I had a telephone call from a very friendly lady on 16th May to check everything was still Ok and to confirm the details of the journey etc.
When I paid the balance over the phone, I asked for a receipt, and received two which was reassuring. I asked to change the journey details slightly to be dropped off at a restaurant rather than the Theatre which had been the original plan. This was dealt with efficiently and confirmed with an e-mail.
On 2nd June I had a text giving me details of who our driver would be and a mobile number for him which I think was a really nice touch and inspired confidence that all would be well.
On the 4th June, Michael our driver turned up exactly on time. he was friendly and helpful and provided us with a very smooth journey to the restaurant where we had reservations.
He was extremely courteous and answered any questions we had in an aimiable manner.
He dropped us at the door of our restaurant and confirmed with us the arrangements for our return journey.
When we returned to the meeting place he was already waiting for us. He was once again again courteous and helpful and chatted to members of our party who do not know London very well, explaining details of our journey and pointing out places of interest.
The whole experience was positive and I would have no hesitation in using your company in future or in recommending it to family, friends and associates.
Thank you for helping to make the Hen weekend a real treat for my daughter and her friends.
Best wishes
Kathleen Hay
Sales 0800 033 7159
Operations 0330 088 2577